How to Spot and Avoid Financial Scams Targeting Credit Union Members

Scams are more sophisticated than ever, and financial fraud doesn’t take a summer vacation. At LG&E Co. Credit Union, we’re committed to helping our members stay informed and protected. Whether it's a suspicious phone call, a fake email, or a fraudulent text message, recognizing the red flags early can protect your personal information—and your hard-earned money.

Common Scams Credit Union Members Should Watch Out For

1. Phishing Emails & Text Messages

These scams trick you into clicking on malicious links or sharing personal information. They often look like they're coming from your credit union or a trusted company.

Red Flags:

  • Urgent language like “Act Now” or “Your account has been locked.”

  • Unexpected requests for account or login information.

  • Links that look suspicious or slightly misspelled.


2. Fake Tech Support Calls

Scammers may call pretending to be from Microsoft, Apple, or even your credit union, claiming your account has been compromised.

Red Flags:

  • Unsolicited phone calls about computer problems or security issues.

  • Requests to install remote access software.

  • Demands for immediate payment using gift cards or wire transfers.


3. Zelle®, Venmo & Payment App Scams

Scammers impersonate friends or businesses and ask for payments through popular money transfer apps.

Red Flags:

  • Being asked to “test” a payment.

  • Being told you were “accidentally” sent money and asked to return it.

  • Requests to pay for products/services outside of the app’s secure transaction system.


How to Protect Yourself

Don’t share personal information over email, phone, or text unless you initiated the contact and trust the source.

Use strong, unique passwords for each of your financial accounts—and change them regularly.

Enable two-factor authentication for added security.

Monitor your accounts regularly through Online Banking or the LG&E Co. CU Mobile App to catch unauthorized activity early.

Call us directly if you receive any suspicious communication that appears to come from us. We’ll help you verify if it’s legitimate.


What to Do If You Think You’ve Been Scammed

If you suspect you’ve been targeted or have already shared information with a scammer, take these steps right away:

  1. Contact LG&E Co. Credit Union immediately to secure your accounts.

  2. Report the scam to the Federal Trade Commission at ReportFraud.ftc.gov.

  3. File a police report if money was lost or your identity was compromised.


We’re Here to Help

Your financial security is a top priority at LG&E Co. Credit Union. If you ever have questions or need to report suspicious activity, don’t hesitate to reach out to our team. Together, we can stay one step ahead of fraudsters.


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